AI voice agent use cases you can pilot this month
Missed calls, slow lead follow-up and the same five questions all day. Pick the workflow that costs you most and start there.
The calls that slip through
Calls after hours
Customers call when you’re closed, get voicemail and try someone else.
Leads that go cold
New enquiries wait hours or days for a first call back.
Repetitive questions
Your team answers the same questions about hours, prices and orders, all day.
What Sonario does today
Sales
Call new leads within minutes, ask your qualifying questions and book the meeting.
- Speed-to-lead follow-up on new enquiries
- Outbound campaigns to existing lists
- Qualified leads passed to your team with a summary
Customer service
Answer every call, resolve common questions and hand over the rest with context.
- Answers from your approved knowledge
- Bookings, changes and cancellations
- Transfer to a person when needed
Which workflow should you pilot first?
Good first workflows share four traits. If yours ticks three, it’s a strong candidate.
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01
High volume, similar calls
Dozens of calls a week that follow the same pattern.
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02
Clear outcome
You can say what a good call ends with: a booking, an answer, a qualified lead.
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03
Knowledge you can write down
The answers exist in documents or on your site.
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04
A safe handover
There’s a person to take the calls the agent shouldn’t.
What a pilot looks like
New web enquiry → call in 2 minutes
Lead fills in a form. Noa calls, asks three qualifying questions and books a meeting in the sales calendar. Summary goes to the account owner.
Measure: time to first call, meetings booked.
After-hours line → answered, not voicemail
Calls after 18:00 forward to Maya. She answers questions, books appointments and takes messages for the rest.
Measure: calls answered after hours, messages vs. resolved.
Choosing a use case
Which use cases does Sonario currently support?
Sales follow-up and outbound campaigns, and inbound customer service with handover to your team.
How should I choose the first workflow to automate?
Pick high-volume calls with a clear outcome and written-down answers, where a person can take over.
Can different departments use different agents?
Yes. Each agent has its own instructions, knowledge, numbers and handover rules.
What makes a workflow suitable for a voice agent?
Repeatable conversations, a clear goal and a safe fallback to a person.
How can I evaluate the benefit of a pilot?
Agree two or three measures before you start — calls answered, bookings, handover rate — and compare with the weeks before.
Can I request a demonstration based on my own scenario?
Yes. Book a demo and describe the call type.
Bring us your busiest call type
We’ll show it handled by a Sonario agent in the demo.