FAQs

Sonario FAQ

Short, factual answers before you speak to sales. Each answer links to the page with the full detail.

Product fit

What is Sonario?

A platform for AI voice agents that answer calls, make outbound calls and write up every conversation. More about Sonario.

More: Home

Which use cases are available in the current release?

Customer service and sales follow-up. Current features.

How does Sonario differ from a recorded phone menu?

Callers speak naturally and the agent answers in conversation. How the platform works.

Does Sonario support inbound calls, outbound calls or both?

Both.

Can I create separate agents for different workflows?

Yes.

Can Sonario qualify a lead using our own criteria?

Yes — you write the qualifying questions.

Can I customize voices, tone and agent instructions?

Yes.

What information can I provide for agents to use?

Documents and web pages.

What happens when an agent cannot answer or a caller needs a person?

It transfers the call or takes a message, as you configure.

Can an agent transfer a call or trigger an action?

Yes.

What information can be captured and passed to our team?

Any fields you define, plus the summary and transcript.

Can we change an agent’s configuration after launch?

Yes, at any time.

See Sonario working on one of your call types.